Shipping policy

Order Processing & Dispatch Time

• All orders are processed within 11-15 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Custom or made-to-order items may require additional processing time.

Shipping & Delivery

• Once dispatched, delivery times depend on your location and the shipping method chosen at checkout.
• Estimated delivery time: 7 working days for domestic orders.
• You will receive a tracking number via Message once your order is shipped.

Shipping Charges

• Shipping costs vary based on the destination and weight of the package.
  

Delays & Issues

• We are not responsible for delays caused by courier services, customs clearance, or natural events.
• If your package is delayed beyond the estimated delivery time, contact us at crystallandherbs.com with your order details.

Incorrect Address & Non-Delivery

• Please ensure your shipping address is correct before placing an order.
• If a package is returned due to an incorrect address, re-shipping charges will apply.