Dispatch-Returns-Refund Policy

Order Processing & Dispatch Time

  • All orders are processed within 11-15 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Custom or made-to-order items may require additional processing time.

Shipping & Delivery

  • Once dispatched, delivery times depend on your location and the shipping method chosen at checkout.
  • Estimated delivery time: 7 working days for domestic orders.
  • You will receive a tracking number via Message once your order is shipped.

Shipping Charges

  • Shipping costs vary based on the destination and weight of the package.

Delays & Issues

  • We are not responsible for delays caused by courier services, customs clearance, or natural events.
  • If your package is delayed beyond the estimated delivery time, contact us at crystallandherbs.com with your order details.

Incorrect Address & Non-Delivery

  • Please ensure your shipping address is correct before placing an order.
  • If a package is returned due to an incorrect address, re-shipping charges will apply.

Return & Refund Policy

Last Updated: 30.Jan.2025

At Crystall and Herbs, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.

Returns

  • You can request a return within 7 from the date of delivery.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Certain items such as Book, Ebook , Bracelet, Rudraksh, Pooja Items e.g., personalized products, digital downloads, etc.] are not eligible for return.
  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-15 business days to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges

  • We only replace items if they are wrong, defective or damaged. please contact us at crystallandherbs@gmail.com or Whatsapp us at 9193469311 with order details and photos of the item.

How to Initiate a Return?

  1. Whatsapp us at 9193469311 with your order number and reason for return or Email us at crystallandherbs@gmail.com 
  2. Once approved, you will receive return instructions.
  3. Send the item back within 7 days of approval.
  4. After receiving the return, we will process your refund or exchange.

Late or Missing Refunds

  • If you haven’t received a refund yet, check with your bank or payment provider as processing times may vary.
  • If the issue persists, contact us at crystallandherbs@gmail.com or Whatsapp us at 9193469311 for assistance.

For any further questions, feel free to reach out at 9193469311 .